Shipping policy

At Charming Family Gift, we aim to provide a smooth and transparent shipping experience by offering clear delivery guidelines for our customers.

Shipping Coverage

This shipping policy applies to all orders placed within the United States.

Delivery Schedule

Below is an overview of our order processing and delivery timeline:
  • Order Cutoff Time: 5:00 PM (GMT-05:00, Eastern Standard Time – New York)
    Orders placed after this time will be processed the next business day.
  • Handling Time: 0–1 business day (Monday to Friday)
  • Transit Time: Typically 1–5 business days, depending on the shipping carrier and destination
  • Estimated Delivery Time: Approximately 2–6 business days in total
Once your order has been processed, it will be shipped through one of our trusted delivery partners.

Carrier Partners

We work with reliable courier services to ensure safe and timely delivery, including:
  • FedEx
  • UPS Mail

Shipping Costs

  • Free Shipping: Available via UPS Mail on all eligible U.S. orders
  • Paid Shipping: FedEx shipping is available at a flat rate of $15.00
Shipping options may vary depending on your location.

Delivery Concerns

If you experience any issues such as shipping delays, damaged packages, or missing deliveries, please contact our customer support team immediately. We will work with you to resolve the matter as quickly as possible.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You may track your order using the carrier’s tracking system.

Questions & Support

For additional assistance, feel free to contact our customer service team. Customer Service Opening Hours:
  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)
🕒 Response Time: We respond within one business day.