If your product offers personalization, simply enter the requested names, dates, messages, or other details on the product page before adding the item to your cart.

Products with a live preview option will allow you to review your personalization before ordering.

Please carefully check spelling, capitalization, dates, and all personalization details before completing your purchase.

Contact us at support@charmingfamilygift.com as soon as possible with your order number and the correct personalization details.

If production has not started, we'll do our best to update your order. Once a personalized or made-to-order item has entered production, changes may no longer be possible.

Because many of our gifts are personalized or made to order, production can begin quickly.

If you need to change or cancel your order, contact us as soon as possible. If production has not started, we'll do our best to help.

Once production begins, changes or cancellations may no longer be possible.

Materials vary depending on the product you choose.

Charming Family Gift offers jewelry, personalized canvas wall art, blankets, acrylic gifts, metal signs, and other meaningful gifts, so materials and construction vary by item.

You'll find the specific materials, finishes, dimensions, and other product details on each individual product page.

Jewelry materials vary by necklace style and finish.

Many of our jewelry pieces feature stainless steel with premium white-gold or yellow-gold finishes and sparkling cubic zirconia stones.

Because specifications differ between designs, please check the product details section for the exact materials used in the jewelry you're ordering.

We work hard to represent every Charming Family Gift product as accurately as possible.

Minor differences in color, positioning, screen brightness, materials, or appearance can occur between a digital image or personalization preview and the finished physical product.

If your gift was produced incorrectly or appears to have a genuine production defect, contact us with photos and we'll review it.

Your gift should arrive just right.

If it arrives damaged, defective, misprinted, incorrectly made, or with another verified production error, contact us with your order number and clear photos showing the issue.

We'll remake it at no extra cost or refund you in full.

Gently clean your jewelry with a soft, dry cloth and store it in its gift box or another clean, dry place when it isn't being worn.

To help preserve plated finishes, avoid prolonged exposure to water, perfume, lotions, hairspray, chlorine, salt water, and other harsh chemicals.

We recommend removing plated jewelry before showering or swimming.

Care instructions vary by product and material.

Canvas wall art should generally be displayed in a dry indoor area and gently dusted with a clean, soft cloth. Avoid prolonged direct sunlight and excessive moisture.

For blankets, acrylics, metal signs, and other products, please follow the care instructions shown on the individual product page or included with your order.

Yes. We offer free standard shipping on eligible orders within the United States.

Any faster shipping options available for your order will be shown during checkout.

Standard USPS delivery is typically approximately 5–7 business days.

Where available, you'll also see an estimated delivery window on the product page before placing your order.

Yes. If you need your gift sooner, FedEx® Priority Shipping is available at checkout on eligible orders.

FedEx Priority delivery is typically approximately 3–5 business days.

Once your order ships, we'll send tracking information to the email address provided at checkout.

Use the tracking link in your shipping confirmation email to follow your package until delivery.

Tracking information can sometimes take a little time to update after a shipping label is created or after the carrier receives the package.

If your tracking hasn't updated for an extended period, contact us with your order number and we'll help review the shipment details.

First, check your mailbox, around your property, household members, neighbors, front desk, or any safe location where the carrier may have left the package.

If you still can't locate it, contact us with your order number so we can help review the available tracking information.

Contact us as quickly as possible if you entered the wrong shipping address.

If your order has not yet been processed or shipped, we'll do our best to update it.

Once an order has shipped, we may no longer be able to change the delivery address.

We offer a 30-day return window in accordance with our return policy.

Because many Charming Family Gift products are personalized or made to order, eligibility may depend on the product and the reason for the return.

Please contact us before sending anything back so we can review your order and provide the appropriate next step.

Personalized and made-to-order products are created specifically for your order, so return eligibility may depend on the reason for the request.

If your item arrives damaged, defective, incorrectly made, or with a production error, we'll make it right.

For other return reasons, contact us within the applicable 30-day return period and we'll review your request according to our return policy.

If your gift arrives damaged, defective, incorrectly made, or with a verified production error, you won't be charged for us to correct the problem.

For other eligible returns, return-shipping responsibility can depend on the reason for the return.

Please contact us before mailing anything back so we can confirm the correct return process.

Contact our support team before sending anything back.

Please include your order number, the reason for the return, and any relevant photos if the item is damaged, defective, or incorrectly made.

We'll review your request and provide the appropriate return or replacement instructions.

Once a refund is approved, it will be issued to the original payment method used for your order.

After we process the refund, the amount may take additional time to appear in your account depending on your bank, card issuer, PayPal, or other payment provider.

Contact us with your order number and clear photos showing the item and the issue.

If your gift arrives damaged, defective, misprinted, incorrectly made, or with another verified production error, we'll remake it at no extra cost or refund you in full.

Please don't send anything back until our support team has reviewed your request and provided instructions.

Depending on the product and the reason for your request, a replacement or exchange may be available.

If your gift arrived damaged, defective, incorrectly made, or with a production error, we'll work with you to provide the appropriate replacement at no extra cost.

For other exchange requests, contact us within the applicable return period and we'll confirm the available options.