Frequently Asked Questions

Charmingfamilygift

Here you'll find the answers to the most common questions our customers have!

1. How can I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout.

2. What payment methods do you accept?

All Payments received in GBP.

Visa
Mastercard
Maestro
American Express
JCB
Visa Electron
Discover
Diners Club and secure online payments.

3. Do you ship internationally?

Currently, we ship within the United Kingdom. International shipping may be added soon.

4. How long does delivery take?

Orders are processed within 0-1 business days, and Estimated Delivery Times: Standard Shipping: All destinations: 5-8 business days

5. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking link via email.

6. What is your return policy?

We accept returns within 30 days of delivery if items are unused and in original condition.

7. What if I receive a damaged product?

Please contact us immediately with photos, and we’ll arrange a replacement or refund.

8. How can I contact customer support?

Business Hours: Monday to Friday (9:00am to 5:30pm).
Number: +447599902143
Email: support@charmingfamilygift.com
Address: 124 City Road, Greater London, EC1V 2NX, United Kingdom.

To My Wife | Heart Necklace

I'm Sorry - Soulmate - Love Knot Necklace

Very good wife loved it

To My Son - Love Dad - Artisan Cross on Cuban Link Chain - Gift Set

Awesome!!

Very Sweet and thoughtful gift for mom. 💯

Beautiful

Beautiful message, great gift for someone that has everything.

Wife Heart Necklace | Meeting you was fate |

Beautiful looks very expensive my friend wife was very happy.

Amazing now lets hope this can win her back

Personalized Elaborate Split Letter Family Name - Steel Sign

She liked it

Gave the gift to my wife she appeared to appreciate the gift and sentiment

Awesome

Fast delivery with great quality workmanship!! She loved it

Broken

Gave to her for valentines and it’s broken

Hello Ricardo,
Sorry to hear that, we ensure high quality at the our end. We just replaced your order and you already got it. Thank you so much!

It’s was great

Nice

It was very nice

Daughter loves it

My wife loves it

Daughter loves it

To My Daughter - Love Dad - Beautiful Gift Set

Orders

I ordered 4 things and I have not received them all. Tracking number still shows one item hasn't left yet. Still says it's in Florida.

To My Precious Daughter " Someday When The Pages Of My Life End" Love Dad | Forever Love Necklace

Mom - Giant Post Card Blanket Gift

Made my daughters and granddaughter teared.