Frequently Asked Questions

Charmingfamilygift

Here you'll find the answers to the most common questions our customers have!

Shipping

How long after ordering is my order shipped?

We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

Which carrier do you use?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

How long does it take to arrive?

We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframes:

  • USA - Within 5-10 business days (Free Shipping)

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

I didn't receive my order

Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

Can I pay extra to get my item quickly?

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.

Shipping Insurance

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.


Business Information

Support Time: 24/7
Business Hours: Monday to Friday (9:00am to 5:30pm).
Phone Number: +1 231-4801989
Email: support@charmingfamilygift.com
Business Address: 1345 Seaboard Industrial Blvd NW, Atlanta, GA 30318, USA

 

Based on 457 reviews
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(1)

Beautiful looks very expensive my friend wife was very happy.

Amazing now lets hope this can win her back

Personalized Elaborate Split Letter Family Name - Steel Sign

She liked it

Gave the gift to my wife she appeared to appreciate the gift and sentiment

Awesome

Fast delivery with great quality workmanship!! She loved it

Broken

Gave to her for valentines and it’s broken

Hello Ricardo,
Sorry to hear that, we ensure high quality at the our end. We just replaced your order and you already got it. Thank you so much!

To My Daughter - Love Dad - Beautiful Gift Set

Orders

I ordered 4 things and I have not received them all. Tracking number still shows one item hasn't left yet. Still says it's in Florida.

To My Precious Daughter " Someday When The Pages Of My Life End" Love Dad | Forever Love Necklace

Mom - Giant Post Card Blanket Gift

Made my daughters and granddaughter teared.

Daughter Gift From Mom, "Beautiful Chapters"

Beautiful necklace

It is so awesome and so beautiful and I know she will love it. Thanks again for a wonderful gift to be able to give her

Nice gift

My daughter really liked her Birthday gift. I bought two sets (necklaces & earrings) for two daughters. They thought it was unique & cute designs. I’m very happy & glad to find your website. Thanks!

J
You Missed T Shirt
Jeff Murphy

As advertised
Fit perfect

Love it. Bought one for my son also.

Great hat alot comments

Great hat that says it all! The quality is top notch and I would highly recommend!