Frequently Asked Questions

CHARMING FAMILY GIFT

Here you'll find the answers to the most common questions our customers have!

1. How can I place an order?

• Simply browse our collection or product Page, add items to your cart, and proceed to checkout.

2. What payment methods do you accept?

All Payments received in USD via the Stripe Payment processor.

• Visa
  
• Mastercard
• American Express
• Discover
• JCB
• Dinners Club
• Google Pay
  

Internationally?

• Currently, we are shipping only to the United States. If we ship internationally, then we will update it

4. How long does delivery take?

Orders are processed within 1-2 business days, and Estimated Delivery Times: Standard Shipping: All destinations: 5-7 business days

5. Can I track my order?

• Yes, once your order is shipped, you’ll receive a tracking link via email.

6. What is your return policy?

• We accept returns within 30 days of delivery if items are unused and in their original condition.

7. What if I receive a damaged product?

• Please contact us immediately with photos, and we’ll arrange a replacement or refund.