Frequently Asked Questions

Welcome to Charming Family Gift. Below you’ll find answers to the most common questions about our products, orders, shipping, payments, and policies.

About Charming Family Gift

Who are you?
We’re Cyndy and Eric, a husband-and-wife team based in the United States. Charming Family Gift was founded to help families celebrate love, connection, and togetherness through meaningful, personalized keepsakes.

Where are you located?
Our business is registered in the U.S., and all orders are shipped from the United States.

When was Charming Family Gift founded?
We officially launched in 2022.

Products & Personalization

What types of products do you sell?
We offer personalized jewelry, acrylic keepsakes, artwork, wood creations, and family-themed gifts.

Are your products personalized?
Yes. Many of our items are custom-made specifically for you, based on the personalization details you provide.

Will my product look exactly like the preview?
Previews are a close representation, but slight variations may occur due to lighting, screen settings, or handcrafted production.

Can I change personalization details after ordering?
Changes can only be made within 1 hour of placing your order. After that, production may begin.

Shipping & Delivery

Where do you ship from?
All products are shipped directly from Florida, USA.

Do you ship within the United States?
Yes, we currently ship across the United States.

How long does delivery take?
Delivery times vary depending on the product and location. Personalized items require production time before shipping.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email.

Payments

What payment methods do you accept?
We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay

Is my payment information secure?
Absolutely. All transactions are encrypted and processed using secure payment systems. We never store your card details.

When will I be charged?
Your payment is charged at the time of purchase.

Returns, Refunds & Exchanges

What is your return window?
Return requests must be submitted within 30 days of delivery.

Are personalized items returnable?
Because personalized items are made-to-order, they generally cannot be returned once processing begins.

What if my item arrives damaged or incorrect?
Please contact us as soon as possible. We will review the issue and arrange a replacement or solution.

Do you charge restocking fees?
No, we do not charge any restocking fees.

How long do refunds take?
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.

Order Cancellations

Can I cancel my order?
Yes — orders may be cancelled within 1 hour of placement for a full refund.

What if my order is already in production?
Once production begins, especially for personalized items, cancellation may not be possible.

How do I request a cancellation?
Email us at support@charmingfamilygift.com with your order number.

Privacy & Data Protection

Do you sell my personal information?
No. We do not sell, trade, or rent personal data under any circumstances.

Do I have privacy rights?
Yes. Customers, including California residents, may request access to or deletion of their personal information.

How can I submit a privacy request?
You can contact us via:

Customer Support

How can I contact you?
📧 Email: support@charmingfamilygift.com
📞 Phone: +1 (231) 480-1989

Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed

How fast do you respond?
We respond within one business day.

Quality Guarantee

Do you guarantee your products?
Yes. Your satisfaction matters to us. If there’s an issue with your order, our support team will do everything possible to make it right.

Are your products inspected?
Every item is carefully reviewed to meet our quality standards before shipping.

Last Updated: January 29, 2026