Frequently Asked Questions

Frequently Asked Questions

1. Do you ship internationally?
Currently, we only ship within the United States.

2. How long does shipping take?

Standard Shipping (USPS)
• Processing Time: 2–3 business days
• Transit Time: 2–4 business days
• Total Delivery Time: 4–7 business days

Order Cutoff Time: 1:00 PM (EST/EDT)). Orders placed after this time will be processed on the next business day.

3. How much does shipping cost?
We currently ship to the US . We charge a flat rate of $5.99 per order

All shipping costs are clearly shown at checkout with no hidden fees.

4. What is your return and refund policy?
Our Return & Refund Policy applies to eligible items. items can be returned within 30 days of delivery.

5. Do you charge restocking fees?
No, we do not charge any restocking fees.

6. Who pays for return shipping?
• Defective, damaged, or incorrect items: Return shipping is free
• Change of mind (wrong size, color, or no longer needed): Customer covers return shipping costs

Original shipping fees are non-refundable.

7. How do I start a return?

To initiate a return:

1. Email us at support@charmingfamilygift.com with your order number and reason
   
2. Repack the item securely with all original contents
   
3. Ship the item following the instructions provided
   

Return Address: 3340 Scherer Dr Suite E, St. Petersburg, Florida 33716, United States

8. How long does it take to receive my refund?
Once your return is received and inspected, approved refunds are processed within 7 business days. The exact timing may vary depending on your bank or payment provider.

9. What payment methods do you accept?
We accept the following secure payment methods:

Cards:
• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club

Digital Payments:
• Apple Pay
• Google Pay

10. Are my payments secure?
Yes, all transactions are protected using SSL encryption and secure payment gateways. Your payment information is never stored on our servers or shared with unauthorized parties.

11. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email. You can use it to track your order on our tracking page.

12. Where is Charming Family Gift located and where are orders shipped from?
CHARMING FAMILY GIFT LLC is headquartered in Kalispell, Montana, where business operations and customer support are managed. Orders are produced and fulfilled through our facility in 3340 Scherer Dr Suite E, St. Petersburg, Florida 33716, United States, which handles production, shipping, and returns.

14. Can I cancel a order?
Because our products are produced on demand, our fulfillment process begins shortly after an order is placed.
Cancellation Window: We offer a 12-hour window from the time of purchase to cancel your order for a full refund.

After 12 Hours: Once this window has passed, your order is sent to our production facility in Florida to be custom-crafted. At this stage, we are unable to cancel or modify the order.

How to Request: Please email support@charmingfamilygift.com within 12 hours of your purchase with your order number.

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