Currently, we only ship within the United States.

Here are shipping details:

Standard Shipping (USPS – Ground Advantage)

• Processing / Handling Time: 2–3 Business Days
  
• Transit Time: 2–4 Business Days
  
• Total Delivery Time: 4–7 Business Days
  

Orders placed after 1:00 PM (MST/MDT) will be processed on the next business day.

We charge a flat rate of $5.99 per order.

Our Return & Refund Policy applies to eligible items. Personalized or custom-made products are non-refundable once processing begins. For general returns, you typically have 30 days from delivery to request a return.

No, we do not charge any restocking fees on returns.

• Defective, damaged, or incorrect items: Return shipping is free
  
• Change of mind (wrong size, color, or no longer needed): Customer is responsible for return shipping costs
  

Please note that original shipping fees are non-refundable.

To initiate a return:

1. Email us at support@charmingfamilygift.com with your order number and reason
   
2. Repack the item securely with all original contents
   
3. Ship the item following the instructions provided
   

Return Address:

3340 Scherer Dr Suite E

St. Petersburg, Florida 33716

Once your return is received and inspected, approved refunds are processed within up to 7 business days. The exact timing may vary depending on your bank or payment provider.

We accept a wide range of secure payment options:

Cards:

• Visa
  
• Mastercard
  
• American Express
  
• Discover
  
• JCB
  
• Diners Club
  

Digital Payments:

• Apple Pay
  
• Google Pay
• Venmo
• PayPal

Yes, all transactions are protected using SSL encryption and secure payment gateways. Your payment information is never stored on our servers or shared with unauthorized parties.

Yes! Once your order ships, we send a tracking number to your email. You can use it to track your order on our order tracking page.

CHARMING FAMILY GIFT LLC is headquartered in Kalispell, Montana, where our business operations and customer support are managed. To ensure faster production and delivery, orders are produced and fulfilled through our production facility in St. Petersburg, Florida, which handles manufacturing, shipping, and returns processing.

Personalized items (with names, initials, dates, or custom text) cannot be returned or refunded for change of mind or input errors, as they are made specifically for you.

However, if the item arrives damaged, defective, or incorrect, you can request a return, replacement, or refund by contacting our support team with photo evidence within the return period.

If your personalized item is damaged, faulty, or does not match the personalization details you submitted, you are eligible for a free replacement or a full refund.
In such cases, please contact us at support@charmingfamilygift.com with clear photo evidence. We encourage reporting issues within 48 hours for the fastest processing, but all defective claims are covered under our 30-day guarantee.

You can cancel your order within 12 hour of placing it for a full refund.

After this period, personalized orders usually cannot be cancelled because production begins quickly.

Once production has started, the order is considered final and cannot be refunded or cancelled.