Currently, we only ship within the United States.

Here are shipping details:

Standard Shipping (USPS – Ground Advantage)

• Processing / Handling Time: 2–3 Business Days
  
• Transit Time: 2–4 Business Days
  
• Total Delivery Time: 4–7 Business Days
  

Orders placed after 1:00 PM (MST/MDT) will be processed on the next business day.

We charge a flat rate of $5.99 per order.

Our Return & Refund Policy applies to eligible items. Personalized or custom-made products are non-refundable once processing begins. For general returns, you typically have 30 days from delivery to request a return.

• Defective, damaged, or incorrect items: Return shipping is free
  
• Change of mind (wrong size, color, or no longer needed): Customer is responsible for return shipping costs
  

Please note that original shipping fees are non-refundable.

To initiate a return:

1. Email us at support@charmingfamilygift.com with your order number and reason
   
2. Repack the item securely with all original contents
   
3. Ship the item following the instructions provided
   

Return Address:

3340 Scherer Dr Suite E, St. Petersburg, Florida 33716, United States

We accept a wide range of secure payment options:

Cards:

• Visa
  
• Mastercard
  
• American Express
  
• Discover
  
• JCB
  
• Diners Club
  

Digital Payments:

• Apple Pay
  
• Google Pay

Yes! Once your order ships, we send a tracking number to your email. You can use it to track your order on our order tracking page.

CHARMING FAMILY GIFT LLC is headquartered in 1001 S Main St Kalispell, MT 59901, USA where our business operations and customer support are managed. To ensure faster production and delivery, orders are produced and fulfilled through our production facility in 3340 Scherer Dr Suite E, St. Petersburg, Florida 33716, United States which handles manufacturing, shipping, and returns processing.

Personalized items (with names, initials, dates, or custom text) cannot be returned or refunded for change of mind or input errors, as they are made specifically for you.

However, if the item arrives damaged, defective, or incorrect, you can request a return, replacement, or refund by contacting our support team with photo evidence within the return period.