Our Story

We started Charming Family Gift in 2022 with a simple goal: to offer thoughtful products that help people celebrate love, connection, and important moments. Our catalog includes jewelry keepsakes, acrylic gifts, home décor items, and other personalized and sentimental designs created to mark relationships and milestones. We are committed to providing a trustworthy shopping experience with clear communication, responsive support, and products designed to help customers celebrate meaningful relationships and
milestones.

About Us

Our Collections

Best Sellers

Blanket

Blanket for Daughter

Bonus Daughter

Bonus Son

Boyfriend Gifts

Dad Gifts

Daughter Gifts

Daughter-in-law

Gifts for Him

Find the perfect gift for your Husband, Son, Boyfriend, Grandson, or Dad.

Gifts for Her

Find the perfect gift for your Wife, Future Wife, Daughter, Mom, or Girlfriend.

Frequently Asked Questions

1. Do you ship internationally?

Currently, we only ship within the United States.

2. How long does shipping take?

Shipping times depend on the method you choose at checkout:

Standard Shipping (USPS – Ground Advantage)

  • Processing / Handling Time: 1–2 Business Days
  • Transit Time: 1–3 Business Days
  • Total Delivery Time: 2–5 Business Days

Orders placed after 1:00 PM (EST) will be processed on the next business day.

3. How much does shipping cost?

We offer two shipping options:

  • Standard Shipping (2–5 Business Days): $5.99

Shipping costs are calculated at checkout and there are no hidden fees.

4. What is your return and refund policy?

Our Return & Refund Policy applies to eligible items. Personalized or custom-made products are non-refundable once processing begins. For general returns, you typically have 30 days from delivery to request a return.

5. Who pays for return shipping?

  • Defective, damaged, or incorrect items: Return shipping is free
  • Change of mind (wrong size, color, or no longer needed): Customer is responsible for return shipping costs

Please note that original shipping fees are non-refundable.

6. How do I start a return?

To initiate a return:

  1. Email us at support@charmingfamilygift.com with your order number and reason
  2. Repack the item securely with all original contents
  3. Ship the item following the instructions provided

Return Address:

3340 Scherer Dr Suite E

St. Petersburg, Florida 33716

7. What payment methods do you accept?

We accept a wide range of secure payment options:

Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Digital Payments:

  • Apple Pay
  • Google Pay

8. Can I track my order?

Yes! Once your order ships, we send a tracking number to your email. You can use it to track your order on our order tracking page.

9. Where is Charming Family Gift located and where are orders shipped from?

CHARMING FAMILY GIFT LLC is headquartered in 1001 S Main St, Kalispell, Montana 59901, USA where our business operations and customer support are managed. To ensure faster production and delivery, orders are produced and fulfilled through our production facility in 3340 Scherer Dr Suite E, St. Petersburg, Florida 33716, United States which handles manufacturing, shipping, and returns processing.

10. Can I return a personalized item?

Personalized or custom-made items cannot be returned because they are created specifically for you and cannot be resold.

However, an exception applies: if your item arrives damaged, defective, or incorrect (not matching your order details), you may request a return, replacement, or refund.

In such cases, you must contact us within 48 hours of delivery with clear photo evidence.

Reliable Shipping

Choose Standard (2–5 business days) or Priority (1–2 business days) delivery with trusted carriers and full tracking included.

30 Days Returns

We accept returns within 30 days of receiving their order. We process refunds withing 7 business days after approval.

Secure Payments

All payments are securely processed using industry-standard encryption to protect your financial information.

Disclaimer

Any brand names mentioned are for reference only and do not imply affiliation or endorsement.