Return & Refund Policy

By completing a purchase on Charming Family Gift, you acknowledge and agree to the return and refund terms outlined below. These guidelines are created to provide clarity and ensure a smooth experience for our customers in the United States.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused and in original condition
  • Original packaging and tags must be included
  • Proof of purchase is required

Returns that do not meet these conditions may not be approved.

2. How to Request a Return

To begin the return process, please contact our support team at:

πŸ“§ support@charmingfamilygift.com

Once your request is reviewed and approved, you will receive instructions on how to return your item.
Returns sent without prior approval will not be accepted.

3. Product Issues

If your order arrives damaged, defective, or incorrect, please notify us as soon as possible. Our team will review the issue and arrange a suitable solution.

Exchange delivery times may vary depending on your location.

4. Exchanges

Exchanges are available only in the following cases:

  • Damaged items
  • Defective products
  • Incorrect item received
  • Incorrect size sent

To request an exchange, please contact us at support@charmingfamilygift.com.

5. Fees

We do not apply any restocking fees on returned items.

6. Refund Processing

Once your return is received and inspected:

  • You will be informed of the approval status
  • Approved refunds are issued to the original payment method

Please note that banks and payment providers may require additional time to finalize the refund.

7. Company Information

    Customer Service Opening Hours:

    • Monday to Friday: 9:00 AM – 5:00 PM
    • Saturday and Sunday: Closed
    • Time Zone: Eastern Standard Time (EST)

    πŸ•’ Response Time: We respond within one business day.