Return & Refund Policy

At Charming Family Gift, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

● You may return eligible items within 30 days of receiving your order.
● Products must be unused, in their original condition, and include all packaging, tags, and accessories.
● Our support team is available to guide you through the process.
● We do not charge any restocking fees.

2. Return Costs

● Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.
● Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
● Shipping fees paid at checkout are non‑refundable.

3. How to Return

  1. Contact Us: Email support@charmingfamilygift.com with your order number and reason for return.
  2. Repack: Place the item securely in its original packaging with all accessories and documents.
  3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.
  4. Return Address: 3340 Scherer Dr Suite E St. Petersburg, Florida 33716

4. Business Information & Fulfillment Information

CHARMING FAMILY GIFT LLC is headquartered in Kalispell, Montana, where our business and customer support operations are managed.

To provide faster production, shipping, and returns processing, orders are fulfilled through our Florida production and fulfillment facility located in St. Petersburg, Florida.

5. Refunds

● Once your return arrives, we will inspect the item to confirm it meets our return criteria.
● Approved refunds are processed within up to 7 business days. Timing may vary depending on your bank or payment provider.

6. Exchanges

Need a different size, color, or product? Exchanges are available for:

  • Damaged items
  • Defective products
  • Incorrect item received
  • Incorrect size or color

Contact us at support@charmingfamilygift.com and we’ll arrange a quick exchange. Exchange delivery times may vary depending on your location.

7. Non‑Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

8. Contact Information

      Charming Family Gift is operated by CHARMING FAMILY GIFT LLC, registered in the United States under business number C1569538-16803677.

      • Business Address: 1001 S Main St, Kalispell, MT 59901, USA
      • Email: support@charmingfamilygift.com
      • Phone: +1 406 229 9202
      • Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
      • Fulfillment and Returns Facility: 3340 Scherer Dr Suite E, St. Petersburg, Florida 33716, United States
      • We respond within one business day.