Refund policy
At CHARMING FAMILY GIFT, customer satisfaction is our priority. We aim to make returns and refunds as straightforward as possible, while complying with Google Shopping Ads policies. Please review our return and refund policy below to understand your rights and the process for returning items.
1. Eligibility for Returns
We accept returns for items purchased from CHARMING FAMILY GIFT under the following conditions:
- Return Window: Items can be returned within 30 days of the delivery date.
- Condition of Items: Returned products must be in their original, unused condition, with all original packaging, tags, and accessories. Items that are damaged, worn, or altered are not eligible for returns.
- Non-Returnable Items: Certain items may be excluded from return due to hygiene reasons. Personalized items, custom engraved pieces, and gift cards cannot be returned..
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email our customer service team at support@charmingfamilygift.com or +12314801989 with your order number and reason for return.
- Receive Return Authorization: We will provide a Return Authorization Number (RAN) and instructions on how to return your item(s).
- Ship the Item: Securely package the item and send it back using the instructions provided. Include the Return Authorization Number with your shipment.
3. Return Shipping Costs
Customer Responsibility: Unless the return is due to our error (e.g., wrong item sent or defective product), the customer is responsible for the return shipping costs.
Prepaid Return Label: In some cases, we may provide a prepaid return label. If a prepaid label is used, the cost of return shipping may be deducted from your refund.
4. Refund Policy
Once we receive and inspect your returned item, we will process your refund under the following conditions:
- Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, a store credit may be issued.
- Processing Time: Refunds are typically processed within 10 business days after we receive the returned item. You will receive an email notification when the refund has been processed.
- Partial Refunds: In cases where items are returned in a condition not suitable for resale (e.g., damaged or missing parts), a partial refund may be issued.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team within [7] days of delivery. We will arrange a replacement or refund and cover the return shipping costs.
7. Late or Missing Refunds
If you haven’t received a refund after the specified processing time: Check Your Bank Account. Sometimes, refunds take time to be officially posted. Contact Your Bank or Credit Card Company. There may be a delay before the refund is posted to your account.
Contact Us: If you have completed the above steps and still haven’t received your refund, please reach out to our customer service team at support@charmingfamilygift.com or +12314801989.
8. Return and Refund Policy Updates
We may update this policy from time to time to comply with Google Shopping Ads requirements or to improve our customer service. Any updates will be posted on this page.
Contact Us.
For any questions or assistance regarding returns and refunds, please contact our customer support team at
Business Information
Business Hours: Monday to Friday (9:00am to 5:30pm).
Number: +12314801989
Email: support@charmingfamilygift.com
Address: 1001 S MAIN ST #10513 KALISPELL, MT 59901, UNITED STATES.