About Us

Our Story
Our journey began in St. Petersburg, Florida, with a simple mission: to make gift-giving more meaningful and personal. We’re Cyndy and Eric, a husband-and-wife team with two dogs and a U.S.-based team. We’ve always believed that the right gift has the power to connect hearts and strengthen relationships.

For years, we struggled to find thoughtful gifts that truly conveyed emotion — gifts that could make our loved ones feel deeply appreciated. That inspired us to create our own. What began as a small home-based project grew into Charming Family Gift, a brand dedicated to helping families celebrate love, connection, and togetherness through meaningful keepsakes.

In 2022, we officially launched Charming Family Gift. Every piece — from jewelry and acrylic keepsakes to artwork and wood creations — is thoughtfully designed by us and carefully produced with our trusted U.S. fulfillment partners. Each order is crafted with heart and shipped directly from the United States to ensure quality, reliability, and fast delivery.

Today, we’re proud to have built a warm, close-knit community of families and friends, all connected through gifts that speak from the heart.

Our Mission
Our mission is to be one of the most trusted and loved providers of personalized family gifts in the United States, helping people celebrate love, connection, and gratitude, one meaningful gift at a time.

We aim to create one million heartfelt moments through our products, bringing smiles, joy, and togetherness to families everywhere.

Our Core Values

  • Create with Meaning: Every design begins with love and intention, helping you say what words sometimes cannot.
  • Deliver Joy in Every Moment: We turn every purchase into a heartfelt experience worth remembering.
  • Grow Together: Every customer is treated like family — with kindness, respect, and understanding.
  • Inspire Positivity: We lead with empathy, gratitude, and encouragement in everything we do.
  • Evolve with Purpose: We continually improve, finding new ways to make our gifts even more meaningful.

Our Guarantee
We want every customer to feel completely happy with their order. If you’re not satisfied for any reason, contact our support team within 30 days, and we’ll do everything we can to make it right.

Since many of our gifts are personalized and made-to-order, returns are not accepted after processing. However, our customer care team is committed to ensuring your experience ends with a smile.

Quality & Craftsmanship

  • All products are made-to-order and shipped directly from FL, USA, supporting local jobs and ensuring fast, reliable delivery.
  • Each piece is carefully inspected to meet our high-quality standards.
  • Charming Family Gift is a top-rated family gifts store with thousands of 5-star reviews.

Contact Us

If you have any questions, feel free to contact us at

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: We respond within one business day.